Terms of Service

Last Updated: 6/24/26

Welcome to Crown & Crystal Co. By accessing or using our website, www.crownandcrystalco.com, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Acceptance of Terms

By visiting our website and/or purchasing products from Crown & Crystal Co., you agree to these Terms of Service. If you do not agree to all terms and conditions, please do not use our website.

2. Products & Services

Crown & Crystal Co. offers handmade and custom products, including but not limited to apparel, tumblers, glitter, beaded items, keychains, pens, and other accessories.

Because many of our products are handmade and custom-created:

• Colors, patterns, and designs may vary slightly from product photos.
• Minor imperfections may occur and are considered part of the handmade nature of our products.
• We reserve the right to modify or discontinue products at any time without notice.

3. Pricing & Payment

• All prices are listed in U.S. Dollars (USD).
• Payment must be received in full before orders are processed.
• We reserve the right to change pricing at any time without notice.
• Promotional discounts and coupon codes cannot be combined unless otherwise stated.

4. Custom Orders

For personalized or custom items:

• Customers are responsible for providing accurate customization details.
• Once production has started, changes may not be possible.
• We are not responsible for errors resulting from incorrect information provided by the customer.

5. Pre-Orders

Pre-order items require additional processing time. Estimated shipping dates are provided when available but are not guaranteed. Delays may occur due to supplier, production, or shipping issues.

6. Shipping

Please review our Shipping Policy for complete shipping information.

• Processing times vary depending on product type and order volume.
• Shipping timeframes are estimates and are not guaranteed.
• Crown & Crystal Co. is not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control.

7. Returns & Refunds

Due to the custom and handmade nature of our products:

• All sales are final unless the item arrives damaged or incorrect.
• Refunds or replacements for damaged items must be requested within 7 days of delivery.
• Photo evidence may be required before a refund or replacement is approved.

8. Order Cancellations

• Orders may only be canceled within 24 hours of purchase unless production has already begun.
• Custom and personalized orders cannot be canceled once work has started.

9. Intellectual Property

All website content, including logos, product photos, graphics, designs, descriptions, and branding, is the property of Crown & Crystal Co. and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

Crown & Crystal Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the product purchased.

11. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with website security or functionality.
• Submit false or misleading information.

We reserve the right to refuse service or cancel orders at our discretion.

12. Privacy

Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in that policy.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective immediately upon posting to the website.

14. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Crown & Crystal Co.
Website: www.crownandcrystalco.com
Email: crownandcrystalco8@gmail.com

By using this website, you acknowledge that you have read, understood, and agree to these Terms of Service.